Refund policy
Cancellation and Refund Policy
At SnoBite, we strive to provide the highest quality freeze-dried fruit products to our customers. Due to the nature of our products and the stringent quality control measures we adhere to, we have established a no-cancellation policy as outlined below:
1. Order Cancellation
Once an order is placed and confirmed, it cannot be cancelled. We process orders promptly to ensure timely delivery, and once the order is in the system, it is immediately moved to the manufacturing and shipping stages.
2. Refunds
We are confident you will love our product and the need for a refund will not arise. In the rare case that you need a refund, please follow these steps:
- Email our customer care team at info@snobite.com with your order number and a detailed reason for the refund request along with the picture of the product in case of any defective or damaged or incorrect product is delivered.
- Our team will connect with you to understand the reason for refund, and a full refund will be processed if the refund request is approved.
- Refunds will be issued to the original payment method used for the purchase. Please allow 7 business days for the refund to reflect in your account, depending on your Bank.
We thank you for your cooperation to help understand your needs better enabling us to deliver the best product and service to you
3. Damaged or Defective Products
In the unlikely event that you receive a damaged or defective product, please contact our customer service team within 7 days of receipt. We will review your case and, if approved, provide a replacement for the damaged or defective item. Please include your order number and a photo of the damaged product in your communication.
4. Product Exchanges
We do not offer product exchanges. If you have any concerns about your order, please reach out to our customer service team, and we will assist you to the best of our ability.
5. Customer Satisfaction
Your satisfaction is important to us. While we do not offer cancellations or refunds, we are committed to addressing any issues you may encounter with our products. Please contact us at info@snobite.in with any concerns or feedback.
By placing an order with SnoBite, you agree to the terms and conditions of this no-cancellation and no-refund policy. We appreciate your understanding and thank you for your business.
Contact Information
For any questions or concerns regarding our policy, please contact our customer care team:
Email: info@snobite.in
Phone: +91 9667658696
SnoBite reserves the right to amend this policy at any time. Please check our website for the most up-to-date information.
By making a purchase from www.snobite.in, you acknowledge and agree to abide by this Cancellation and Refund Policy.
Thank you for shopping with us! We appreciate your business and are here to assist you with any inquiries or concerns.